FAQs

Zbooni Corporate Info
What is Zbooni? 

Zbooni is the best digital payment and mobile invoicing application for businesses. It provides an e-commerce payment solution, a system for social selling and commerce through a variety of channels. Zbooni helps freelancers and small & medium businesses start, run and grow. 

So are you an online payment gateway?

No, Zbooni is an online marketplace. That means we help host your products/ services within our marketplace, but we don’t allow our payment services to be used anywhere outside of Zbooni. We partner with leading payment gateways, such as Amazon Payment Services and PayTabs that manage the payment processing. We deal with all the headache, so you don’t have to. 

Where are you based?

We are based in Dubai, and operate across the UAE, KSA and Jordan. New markets are coming soon.

How It Works
How do I set up an account?

First download the Zbooni App; it’s available on both Google Play for Android or the App Store for Apple. From there, create a new account and complete your basic business profile. This includes full name, store name, phone number, email and a physical address to start.

Does my customer need the Zbooni App?

No! The app is for businesses to use only. When you send a link to your customers, they will be directed to a checkout page. Your e-store is also available for your customers to visit on any browser. To complete a digital payment, your customer can pay by Visa, Mastercard, Apple Pay, Google Pay, Samsung Pay or Mada cards – no app is needed on the customer’s phone.

What are Zbooni Payment Links?

Zbooni Payment Links are an easy way to receive payments for goods and services. You enter the name of the customer, the amount due and send them the generated link. The customer can simply pay using their preferred credit card. 

What are the advantages of a Payment Link? 

There are clear advantages to this method. Payment Links can be an easy substitute for cash-on-delivery, bank transfer, and point-of-sale payment methods for your business. You don’t need to have a website; customers can just use their preferred payment option through the payment link.

What do you mean by in-chat payments or WhatsApp digital payments?

When you use Zbooni to create an order, an order link will be generated. This includes the item being sold and the price. You share that link on WhatsApp (or anywhere else you like) with your customer and they’ll be taken to a secure checkout page to pay.

Do you integrate with my website or app?

We do not directly integrate with your website/app and you need a payment gateway to accept payments. However, we do have a few other suggestions:
1 - You can add a link to your Zbooni store on your existing site
2 - You can add a link of your WhatsApp number https://wa.me/9715xxxx to your site
3 - You can program a WhatsApp icon onto your site

Do I need a trade license to use Zbooni?

Zbooni merchants are required to have a trade license to use the platform.  We accept freelance and e-trader licenses issued by local regulatory authorities.  Sale amounts may be settled into personal bank accounts of authorized business personnel.

Do you manage delivery too?

No, we leave that to each merchant.  Zbooni can help to collect address information from your customers and add delivery charges based on customer location – but we don’t manage the logistics.

Can I have multiple users on one account?

Yes, you can have a shared login for a single account. If you are looking for agents to have their own separate access, then please get in touch.

I don't have a website; how can I use Zbooni to accept electronic payments online?

Even if you do not have an existing website or an app, Zbooni provides solutions like a payment link generator, an e-store, and digital invoices that can help you collect online payments. 

Can I accept electronic payment through Instagram, Facebook, WhatsApp, SMS etc?

Yes, absolutely! To accept payments via Facebook, Instagram, WhatsApp, and other social media channels you can simply create a free payment link with a few clicks and share it via the channel of your choice. As soon as your customer makes the payment, you will get a payment confirmation notification on the app.

Can I accept payments in-person? 

Yes, with Zbooni’s QR code feature you can now use your phone as a POS system. All you have to do is create an invoice, select QR code and your customer can simply scan the code and checkout!

Does Zbooni accept international payments?

Yes, Zbooni accepts international payments using any Visa, Mastercard, Apple Pay, Google Pay, Samsung Pay or Mada cards.

Charges and Fees
What are the fees?

Using Zbooni is free. You can set up your store and add unlimited products/services. We only charge on successful transactions. Our fee is 3.5% of the total amount sold. Local VAT is applicable to our 3.5%.

But some payment gateways charge less… why 3.5%?

We are not a payment gateway; we are powered by payment gateways. Some payment gateways have monthly fees and a charge per transaction in addition to the percentage they take. Zbooni offers a flat and transparent price. With Zbooni you are getting all the software you need for free, like an online store, invoice & payment link generator, CRM and an order management system. It’s quite a deal for you!

How do we get paid?

By bank transfer. When a transaction occurs successfully, you will be notified and the amount due to you is shown in your Wallet in the Zbooni app. This amount will be eligible for release 7 days after a transaction occurs. We will deposit the funds (minus processing fees) directly into your bank account.

Besides the 3.5% are there other fees?

Each transfer incurs a bank mandated transfer fee. A fee of AED10 will be charged per transfer request and is dependent on the country of your bank account and the local laws and regulations related to bank transfers. This fee is per payout, and not for each sales transaction you make.

How often can I request a payout?

You can request payouts on your eligible balance as often as you like, but we recommend bundling several requests into one bank transfer.

How do I add my bank account info?

When you setup your Zbooni account, you should add your bank account details under the Store tab > Wallet section. You can choose to connect your personal bank account or business bank account. If the account you are adding is not under your name, you will be required to fill in an NOC document. 

I was charged on my credit card from your website, but I don’t remember using Zbooni, what is this charge?

Thousands of merchants use Zbooni. When they use our platform, you will see Zbooni mentioned on your billing statement. If you don’t recognize the charge, check your email for a receipt for the amount and date of the charge. Feel free to reach out to us on help@zbooni.com with the amount charged, the date of the charge and your full name so we can help you locate the transaction and the Zbooni merchant you have purchased from. 

How can I refund a customer for a transaction?

To issue a refund, you must send an email to refunds@zbooni.com with the order # and the amount you would like your customer to be refunded.

What types of credit cards are accepted?

Any Visa, Mastercard (both credit and debit card), Apple Pay, Google Pay, Samsung Pay or Mada cards are accepted on Zbooni. We currently do not support AMEX or other cards.

Can I get my money faster than 7 days?

Yes, this may be possible for merchants with an established transaction history. Slightly higher fees may apply.

Referral Program
How does it work? 

Forward your unique link or share it online. When a new business uses your link to sign up on Zbooni, invoices at least AED 1000 and receives their first payout, you get your AED 100 reward.
Easy steps are right here for you:) 
1- Forward or share your unique link. 
2- Get that business to sign up, invoice a minimum of AED 1000 and complete their first payout.
3- Enjoy a AED100 reward!

What is a qualified referral? 

A qualified referral is when a Zbooni user shares the referral link with a person who proceeds to download the app. The referred must transact at least AED 1000 and get their first payout in order for the referee merchant to get the AED 100 reward. 

When do I get my reward? 

Once you refer someone to Zbooni, you will receive your AED 100 when the person you referred has transacted a minimum of AED 1000 and received their first payout.

How do I know that a new business has completed the required steps?

You will be notified via email and push notification for all the steps along the way. Then the amount will be credited directly into your Zbooni wallet. Start referring today!